Customer Service

The Utility Department's customer service office provides one-stop service for electric, water, sewer and trash service for the City of Coffeyville service area.

Making Utility Payments

There are numerous methods available to pay your utility bill.

Mail

The address to mail your utility bill is P. O. Box 1629, Coffeyville, KS 67337.

In Person

The Customer Service Office is located at 102 W 7th Street. The lobby hours are 8 a.m. to 5 p.m. Monday-Friday. The drive-thru, for payments only, is open 7:30 a.m. to 5 p.m. Monday-Friday.

Online Bill Pay

Automatic Bill Pay

Credit and Debit Cards

Drop Boxes

Two convenient drop boxes are located at the Customer Service Center at 102 W 7th Street to pay your utility bills. The drop box in on the north side of City Hall. The other, also on the north side of City Hall, is in the drive-through lane on the building.

Processing of Payments

Payments placed in the box prior to 4 p.m. are processed the same business day. Payments placed in the box after 4 p.m. are processed the next business day.

Average Monthly Payment Plan
The City of Coffeyville offers an Average Monthly Payment Plan to help minimize the seasonal variations customers may experience with their utility bills.

Paperless Billing
The City of Coffeyville offers paperless billing. Utility bills are sent to an email inbox as soon as they are calculated.

Cold Weather Rule

After Hours Emergency Numbers

Electric - 620-252-6180

Water - 620-252-6150